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Net Nanny for Android Frequently Asked Questions

Net Nanny Europe Ltd, Registered in Scotland (SC 357122) 272 Bath St, Glasgow, G2 4JR. Official ContentWatch Distributor 1. WHAT MOBILE OPERATING SYSTEMS DOES NET NANNY FOR ANDROID CURRENTLY SUPPORT? Net Nanny For Android is currently compatible with Android versions 2.2 (Froyo) and greater. A version of Net Nanny for Apple iOS is currently in development and will be coming soon. 2. WILL NET NANNY WORK ON ANY ANDROID PHONE OR TABLET? Net Nanny for Android is compatible with all versions of Android 2.2 (Froyo) and greater and requires an ARMv7 CPU. Most devices that run Android version 2.2 or greater will generally meet the hardware (CPU) requirement also. You can check the version of Android on most devices by selecting Settings > About Phone/Device > Software Information. If your version of Android is below 2.2, you may be able to update it by choosing “Software Updates” (often also in the “About Phone/Device” section), then selecting “Check Now” to force the device to immediately check for updates. To check your CPU, download the app Quick System Info from the Android Market:http://bit.ly/Ac2gms. 3. HOW MUCH DISK SPACE WILL NET NANNY USE ON MY MOBILE DEVICE? The Net Nanny app currently uses approximately 40 MB of space on the mobile device it is protecting. 4. HOW DO I MAKE CHANGES TO NET NANNY SETTINGS ONCE IT’S INSTALLED? After the initial installation, you can make changes to the settings for your protected device(s) from any web browser. You do not need to have the protected device in your hand to view or change its settings. Simply login to the Administration Console or go to the Net Nanny website and select “Login” from the top right corner of the page. Log in using the email and password created when you purchased your Net Nanny for Android account. 5. I WANT TO PREVENT MY CHILD FROM ACCESSING A SPECIFIC WEBSITE, CAN I DO THIS WITH NET NANNY FOR ANDROID? Yes. You can block specific websites by using the Custom Category feature from within the Administrative Console. Click on the “Overrides” tab, and then select “Custom Categories”. To block a website, select the “Objectionable Websites” custom category that has already been created for you. Enter the URL(s) for the website(s) you would like to block in the box under the heading titled “Websites” and click Save. The URLs in the list for this category will now be blocked for all users. If you would like to block (or allow) URLs for specific users, create a new custom category and assign that category to the specific users to be blocked (or allowed. For instructions on how to create new custom categories, see “What is a custom category and why might I use one?” 6. CAN I BLOCK FACEBOOK AND YOUTUBE WITH NET NANNY FOR ANDROID? Net Nanny for Android can block and filter any content that is viewed via the Net Nanny mobile web browser. Furthermore, a rule can be created to block entire sites such as YouTube or Facebook. However, Net Nanny does not currently block the installation of applications on a mobile device and cannot filter the content delivered through any applications outside of the Net Nanny mobile web browser. Future versions of Net Nanny for Android will provide application inventories and application blocking for just this purpose. 7. CAN’T MY KIDS JUST INSTALL OR USE ANOTHER MOBILE BROWSER TO GET AROUND NET NANNY? Once installed, Net Nanny for Android will block all other Internet browsers from launching. If a user attempts to launch a browser other than the Net Nanny browser, they will receive a message stating, “Net Nanny has blocked this application,” and they will be given the option to launch the Net Nanny browser instead. This protection applies to all browsers installed both before and after the installation of Net Nanny. 8. WHAT WILL PREVENT A USER FROM SIMPLY UNINSTALLING THE NET NANNY APPLICATION? Net Nanny for Android has built-in removal prevention. Removal of the Net Nanny app or any other app is username/password protected and requires a Net Nanny Administrator password before allowing the application to be uninstalled. The Administrator password is the one you used when creating your Net Nanny for Android account. An Administrator username/password is also required to access other areas within Net Nanny, which could potentially allow a user to uninstall or disable Net Nanny, such as Application Management or Running Processes. 9. WHEN I MAKE A CHANGE TO THE SETTINGS FOR NET NANNY IN THE ADMINISTRATION CONSOLE, HOW LONG BEFORE IT IS APPLIED TO THE PHONE OR TABLET THAT THE SOFTWARE IS PROTECTING? Changes made in the Administration Console to the settings of Net Nanny for Android are applied within a minute to the mobile device if the device is connected to Internet. If a device is not connected to the Internet the changes are immediately applied the next time the device connects the Internet. 10. WHAT IS A USER AND WHY DO I NEED TO CREATE USERS? Net Nanny for Android associates settings with a “User.” Users do not necessarily need to represent a single person, and can be named anything that will help you recognize the settings for the person or group you wish to protect. Net Nanny for Android allows you to create as many “Users” as you like. Each User can have custom settings for allowed/blocked/warned websites and categories of websites and many other customisations. Users are inactive until you “Link” or associate them with a device that has the Net Nanny for Android software installed. This is done on the “Devices” tab of the Administration Console. 11. I CREATED A USER AND APPLIED SETTINGS TO THE USER BUT IT IS NOT BEING APPLIED ON THE MOBILE DEVICE. WHAT COULD BE WRONG? A new User’s settings will not be applied to a mobile device until that User is associated (or “linked”) with a device that has the Net Nanny for Android software installed. To link a User, login to the Administration Console and select the “Devices” tab. Click on the device you would like to associate with the User. Click the “Registered User” dropdown and select the User you would like to associate with that device, then click Save. That User’s settings will automatically be applied to the device within 60 seconds (if the device is connected to the Internet). 12. WHAT IS A CUSTOM CATEGORY AND WHY MIGHT I USE ONE? Custom categories are powerful advanced features that allow an Administrator to customise the way Net Nanny filters URLs. They can be used to create “whitelists” and “blacklists” for the entire family, or just for specific users. You can even assign different actions to different Users for the same custom category. Creating and managing custom categories is fast and easy. To block certain URLs for specific Users, create a new custom category and assign that category to the specific users you would like to block. First click on the “Overrides” tab, then select the “Custom Categories “ sub-tab. Click on the “Create Category” button and enter a Name and description (optional) for the category. As an example, you might select “Our Kids’ Blocked Sites” for the name and “Sites we don’t want our kids to visit” for the description. Uncheck the box that says “All Users” and choose “Select Users.” Then select the users you would like this category to apply to and press “Save.” By default, the new category action is set to “Allow”; change this setting by selecting the User and changing the action for this new category to “Block.” These same steps can be performed for Allow and Warn actions. 13. WHAT HAPPENS WHEN A CATEGORY IS SET TO “WARN”? The Warn action allows the user a chance to avoid a potentially objectionable site. If a category is set to Warn, when a user browses to a page that contains content of that category, a warning page similar to the Net Nanny block page will be displayed, notifying the user that the page they are about to visit contains content that is potentially objectionable. The user can then choose to ignore the warning and proceed to the page or press “Back” in order to return to the previous page. This category is useful for parents who wish to allow their children a little more leeway on the internet, while giving them the opportunity to make responsible decisions. 14. WHAT DOES “MASKING” DO IN THE PROFANITY CATEGORY? Profanity Masking will replace profanity on a web page with a string of characters such as “#$%*.” This will allow the page to load, but prevents the user from seeing the profanity. Note that many pages that contain profanity also contain other mature content that may still cause the page to block. 15. WILL NET NANNY FOR ANDROID WORK ON WIFI, 3G & 4G? Yes. Net Nanny For Android will filter content over WiFi , 3G, 4G and EDGE networks. 16. WILL NET NANNY FOR ANDROID WORK ON THE KINDLE FIRE? Yes. Net Nanny For Android is compatible with the Kindle Fire. However, if you obtained Net Nanny For Android from a source other than the Amazon marketplace, you must first enable the “Allow installation of applications from unknown sources” setting. To do this, select “Device” from the settings menu, then turn on “Allow Installation of Applications From Unknown Sources.” Once Net Nanny is installed, you can return this setting to the Off position. Note that when you obtain Net Nanny for Kindle from a source other than the Amazon Marketplace, Amazon intentionally displays the icon in the carousel in low-resolution format. This has no impact on the functionality of Net Nanny or your Kindle device. It is perfectly acceptable to install applications that were obtained outside of the Amazon Marketplace. 17. HOW DO I UNINSTALL NET NANNY FOR ANDROID? Net Nanny Mobile for Android has password protection to prevent an unauthorised user from uninstalling the software. To uninstall the Net Nanny Mobile for Android on your mobile device go to “Settings”, the “Applications” then “Manage Applications”, choose “Net Nanny” from the list of installed applications and then select “Uninstall”. This process will prompt you for the Net Nanny Administrator password before the software can be removed from your mobile device. 18. (ANDROID) WHY DOESN’T FLASH WORK IN THE NET NANNY BROWSER? The Net Nanny browser is built on Mozilla technology. Currently, Mozilla-based browsers do not support Flash. However, Flash support for Mozilla-based browsers is being implemented and will be available very soon. When it is available, the Net Nanny browser will support Flash as well. WHAT MOBILE OPERATING SYSTEMS DOES NET NANNY FOR ANDROID CURRENTLY SUPPORT? WILL NET NANNY WORK ON ANY ANDROID PHONE OR TABLET? HOW MUCH DISK SPACE WILL NET NANNY USE ON MY MOBILE DEVICE? HOW DO I MAKE CHANGES TO NET NANNY SETTINGS ONCE IT’S INSTALLED? I WANT TO PREVENT MY CHILD FROM ACCESSING A SPECIFIC WEBSITE CAN I BLOCK FACEBOOK AND YOUTUBE WITH NET NANNY FOR ANDROID? CAN’T MY KIDS JUST INSTALL OR USE ANOTHER MOBILE BROWSER TO GET AROUND NET NANNY? WHAT WILL PREVENT A USER FROM SIMPLY UNINSTALLING THE NET NANNY APPLICATION? HOW LONG DOES A CHANGE MADE TO THE ADMIN CONSOLE TAKE TO BE APPLIED TO THE PROTECTED PHONE? WHAT IS A USER AND WHY DO I NEED TO CREATE USERS? I CREATED A USER BUT THE SETTINGS ARE NOT BEING APPLIED ON THE MOBILE DEVICE WHAT HAPPENS WHEN A CATEGORY IS SET TO “WARN”? WHAT IS A CUSTOM CATEGORY AND WHY MIGHT I USE ONE? WHAT DOES “MASKING” DO IN THE PROFANITY CATEGORY? WILL NET NANNY FOR ANDROID WORK ON WIFI, 3G & 4G? WILL NET NANNY FOR ANDROID WORK ON THE KINDLE FIRE? HOW DO I UNINSTALL NET NANNY FOR ANDROID? (ANDROID) WHY DOESN’T FLASH WORK IN THE NET NANNY BROWSER?

Net Nanny Europe Ltd, Registered in Scotland (SC 357122) 272 Bath St, Glasgow, G2 4JR. Official ContentWatch Distributor

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HOW DO I DOWNLOAD THE NET NANNY SOFTWARE TO MY SMARTPHONE? 19. HOW DO I DOWNLOAD THE NET NANNY SOFTWARE TO MY SMARTPHONE? You can download Net Nanny for Android in one of two ways: Forward this email to the Android device you wish to protect and select this link from inside your email: https://www.netnanny.com/downloads/430 Or / Scan this QR code using your Android device:

If prompted, choose to save the file. Once the app has downloaded, access the notification bar and select the "Download Complete" message, and then click "Open" to begin the installation process. Note that you may need to change your settings to "Allow installation of applications from unknown sources (or non-Market applications)" and then restart the installation process.